If you return a Product to us because you consider the Product is defective:
1. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
3. Products must be returned to us in the original packaging and in the condition that they were delivered to you.
4. When returning Products, please remember to include a copy of your receipt. If this is not possible, make sure that you include your name, address and a telephone number inside the package.
5. If you wish to receive a replacement Product rather than a refund, please specify in writing when returning the Product to us.
6. The Products will be at your risk until they are received by us.
